Call No

Config Item

REGION

Call Status

Forwarded To

Description

Organization

Customer

Location

Log Date

Urgency

Priority

Tel

Model

185-0084704

Corporate

Reassign

Cruz, Reynaldo Jr. Indra

*** OUT OF SCOPE - Unix Terminal Display. pLease forward to IT Core
monitor black out.
This was already coordinate d to Mr. Dennis Delos Satos and advised them to indorse to thier service provider.

SCADA, Network Applications Management

Dennis Delos Santos

4/F TSB Meralco Compound, Ortigas Ave Pasig City

8/1/2011 9:42:54 AM

Medium

Priority 3

8557 / 632-8557

FUJITSU

185-0079498

Corporate

Reassign

Noel Sunga

BLACK OUT MONITOR/ DEFECTIVE.

SQA, QA Program Management

Noemie Liza Mayor

G/F Operations Bldg Meralco Compound, Ortigas Ave Pasig City

9/30/2011 8:09:07 AM

Medium

Priority 3

6912 / 1622-6912

HP COMPAQ DX7400

185-0065261

Corporate

For Investigati on

paperjamm ed

Marketing and Customer Solutions

April Joy Fernandez

Meralco Center Ortigas Ave Pasig City

9/30/2011 1:08:16 PM

Medium

Priority 3

3578 / 1622-3578

HP PHOTOSMA RT C4180

185-0075117

Corporate

Reassign

Noel Sunga

DEFECTIVE VIDEO CARD (UNDERWA RRANTY)
NOTE: ALREADY CHECK BY MR. JEROME DOMINGGO.

Call Center, Call Center System Support

Carmina Lyn Encarnacio n

2/F Lopez Bldg Meralco Compound, Ortigas Ave Pasig City

9/30/2011 3:19:40 PM

Medium

Priority 3

5865

HP COMPAQ DX7400

185-0061336

Corporate

For Investigati on

Laptop MS Office 2003 with related call #29237 need to upgrade to MS Office 2007.
Note : Original MSOffice is 2007.

Process and Standards

Princess Joy Verar

10/F Lopez Bldg Meralco Compound, Ortigas Ave Pasig City

10/3/2011 11:02:07 AM

Medium

Priority 3

3647 / 1622-3647

HP COMPAQ NC6400

185-0066811

Corporate

For Investigati on

cpu w/ unusual sound / pc auto shutdown.

CWC, Dental

Gloria Conde

2/F CWC Meralco Compound, Ortigas Ave Pasig City

10/3/2011 11:09:04 AM

Medium

Priority 3

/6168 / 6155

IBM THINKCEN TER A51

185-0078209

Corporate

For Investigati on

CPU - Won' boot.

SC, Operations Planning

Ar-Em Lampa

6/F TSB Bldg Meralco Compound, Ortigas Ave Pasig City

10/3/2011 12:18:33 PM

Medium

Priority 3

6458 / 1622-6458

HP COMPAQ DX7400