|
Call No
|
Config Item
|
REGION
|
Call Status
|
Forwarded To
|
Description
|
Organization
|
Customer
|
Location
|
Log Date
|
Urgency
|
Priority
|
Tel
|
Model
|
|
26895
|
185-0084704
|
Corporate
|
Reassign
|
Cruz, Reynaldo Jr. Indra
|
*** OUT OF SCOPE - Unix Terminal Display. pLease forward to IT Core monitor black out. This was already coordinate d to Mr. Dennis Delos Satos and advised them to indorse to thier service provider.
|
SCADA, Network Applications Management
|
Dennis Delos Santos
|
4/F TSB Meralco Compound, Ortigas Ave Pasig City
|
8/1/2011 9:42:54 AM
|
Medium
|
Priority 3
|
8557 / 632-8557
|
FUJITSU
|
|
35571
|
185-0079498
|
Corporate
|
Reassign
|
Noel Sunga
|
BLACK OUT MONITOR/ DEFECTIVE.
|
SQA, QA Program Management
|
Noemie Liza Mayor
|
G/F Operations Bldg Meralco Compound, Ortigas Ave Pasig City
|
9/30/2011 8:09:07 AM
|
Medium
|
Priority 3
|
6912 / 1622-6912
|
HP COMPAQ DX7400
|
|
35654
|
185-0065261
|
Corporate
|
For Investigati on
|
|
paperjamm ed
|
Marketing and Customer Solutions
|
April Joy Fernandez
|
Meralco Center Ortigas Ave Pasig City
|
9/30/2011 1:08:16 PM
|
Medium
|
Priority 3
|
3578 / 1622-3578
|
HP PHOTOSMA RT C4180
|
|
35685
|
185-0075117
|
Corporate
|
Reassign
|
Noel Sunga
|
DEFECTIVE VIDEO CARD (UNDERWA RRANTY) NOTE: ALREADY CHECK BY MR. JEROME DOMINGGO.
|
Call Center, Call Center System Support
|
Carmina Lyn Encarnacio n
|
2/F Lopez Bldg Meralco Compound, Ortigas Ave Pasig City
|
9/30/2011 3:19:40 PM
|
Medium
|
Priority 3
|
5865
|
HP COMPAQ DX7400
|
|
35898
|
185-0061336
|
Corporate
|
For Investigati on
|
|
Laptop MS Office 2003 with related call #29237 need to upgrade to MS Office 2007. Note : Original MSOffice is 2007.
|
Process and Standards
|
Princess Joy Verar
|
10/F Lopez Bldg Meralco Compound, Ortigas Ave Pasig City
|
10/3/2011 11:02:07 AM
|
Medium
|
Priority 3
|
3647 / 1622-3647
|
HP COMPAQ NC6400
|
|
35901
|
185-0066811
|
Corporate
|
For Investigati on
|
|
cpu w/ unusual sound / pc auto shutdown.
|
CWC, Dental
|
Gloria Conde
|
2/F CWC Meralco Compound, Ortigas Ave Pasig City
|
10/3/2011 11:09:04 AM
|
Medium
|
Priority 3
|
/6168 / 6155
|
IBM THINKCEN TER A51
|
|
35914
|
185-0078209
|
Corporate
|
For Investigati on
|
|
CPU - Won' boot.
|
SC, Operations Planning
|
Ar-Em Lampa
|
6/F TSB Bldg Meralco Compound, Ortigas Ave Pasig City
|
10/3/2011 12:18:33 PM
|
Medium
|
Priority 3
|
6458 / 1622-6458
|
HP COMPAQ DX7400
|